Practical training in human-centred design for public sector practitioners
Most public services are designed around how organisations work - not how people live. The result is services that make sense on paper but frustrate the people using them, and the people delivering them.
My training is practical and hands-on, built around real service problems rather than theory. You'll leave with tools you can use immediately and the language to make the case for this approach in your own organisation.
Training is open to individuals and teams from NHS, local government, and third sector organisations. No design background needed.
Training budgets: Places can be booked before 31st March using this year's budget. The next session runs on Friday 1st May.
Current Training
Designing Services That Actually Work
A full-day introduction to human-centred design Friday 1st May, Liverpool
Public services often fail not because of lack of effort or resource, but because they're designed from the inside out. This day gives you the tools, methods and language to start changing that.
Working through a real service scenario — a family trying to navigate support for an elderly parent — you'll experience the full arc of the design process: understanding the human experience, mapping where things break down, reframing the problem, and sketching what better might look like.
The scenario deliberately crosses organisational boundaries — health, social care, housing, benefits — so that everyone in the room sees their part of the picture. And their part of the problem.
What you’ll leave with
A clear understanding of what service design is and why it matters. Experience using journey mapping and How Might We framing on a real cross-boundary problem. The language to make the case for this approach to your leadership. A practical one-page toolkit to take back to your desk. And the knowledge that there are others in Liverpool trying to do the same thing.
Who’s it for
People working in NHS, local government, housing, social care or third sector organisations who want to design and deliver services that genuinely work for the people using them. You don't need a design background. You need to care about getting it right.